1. Do you ship internationally?
No, we currently only ship within the United States.
2. How much does shipping cost in the U.S.?
Orders $89 and up: Free standard shipping (5–7 business days)
Orders under $89: $9.99 standard shipping (5–7 business days)
3. How long does shipping take?
Handling Time: 1–2 business days (Mon–Fri)
Transit Time: 5–7 business days
Note: Orders placed after 2 PM EST will be processed the next business day.
4. Is tracking available?
Yes, tracking is provided with every order.
5. What is your return policy?
We accept returns within 14 days of purchase. Items must be unused, in original packaging, and include the original receipt or packing slip.
6. How do I return an item?
Contact us at support@lightingmade.com to request a Return Authorization (RA) number.
Pack your item securely and clearly label the RA number on the outside.
Return shipping is at your expense (unless the item is defective or an error occurred on our part).
7. When will I receive my refund?
Once your return is received and approved, refunds are processed within 3 business days to your original payment method.
8. What items are non-refundable?
Used or opened products
Gifts
9. What if my item arrives damaged or defective?
Email support@lightingmade.com with details and photos. We'll resolve it promptly.
10. Can I exchange a product?
We recommend returning your item for a refund and placing a new order separately.
Phone: +86 171 5001 9617
Email: support@lightingmade.com
Address: Room 1002, Building 18, Future City Business Center, No. 55 Industrial South Road, Shunhua District,Innovation Zone, Ji Nan, ShanDong, 250014, China
Support Hours:
Mon to Fri: 9:00 AM to 5:00 PM